Alto, East Oxford: Resident Feedback Form

We value your experience at Alto, East Oxford, and your feedback plays an important role in helping us improve. By sharing your thoughts, you’re helping us better understand what’s working well and where we can do better – both in supporting you as a resident and in shaping future developments. Your input allows us to refine the services we provide, enhance the quality of our homes, and ensure we continue to meet the needs of our communities.

1. About you

Name(Required)

2. Overall Satisfaction With Your Home

Satisfaction(Required)

3. Flat Design & Layout

Room sizes(Required)
Storage(Required)
Layout(Required)
Quality (fixtures & fittings, Kitchens etc.)(Required)
Natural light(Required)
Noise insulation(Required)

4. Energy & Running Costs

Warmth/insulation(Required)
Energy bills(Required)
Heating usability(Required)

5. Neighbourhood & Environment

The building as a whole(Required)
Outdoor space(Required)
Community(Required)

6. Build Quality

Resolution speed

7. Customer Support

Responsiveness(Required)
How easy was the shared ownership buying process?(Required)

8. Buying Shared Ownership

How easy was the shared ownership buying process?(Required)
Which parts did you find difficult? (Select all that apply)

Understanding the Shared Ownership Scheme

Before moving in, how well did you understand:
How shared ownership works(Required)
Rent & mortgage structure(Required)
Service charges(Required)
Staircasing (buying more shares)(Required)
Selling your home(Required)

Staircasing (Buying More Shares)

Selling & Moving On

9. Right To Light Challenge and Delay

The legal challenge was obviously a major part of your buying experience, your feedback will help us improve communication and support for buyers if a similar situation ever arose.
How has the delay affected you? (Select all that apply)

10. Estate Agent & OX Place Review

Rate your experience
Communication(Required)
Helpfulness(Required)
Transparency(Required)
Rate your experience:
Communication(Required)
Helpfulness(Required)
Transparency(Required)

11. Moving Day Experience

Communication(Required)
Physical handover(Required)
Information provided(Required)

12. Final Feedback

If yes, we’ll be in touch to sort something out.